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FAQs

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Getting Started
Is it possible to get onsite service?
Senor Tech works closely with technicians in many areas of Australia. Give our sales team a call to ask about our rates.
Where is my POS unit serial number located?
Click to find serial number locations.
How do I return a unit for repair?
Fill out our RMA form and submit the form. Our service team will then contact you with an RMA number, attach the RMA form with the RMA No onto the box, pack unit into Senor original packaging or similar box with protective packaging material. Send to Senor. Please note Senor takes no responsibility for any damage caused by improperly packaged units**.
Can I fit my own spare parts?
Senor Tech requires all parts to be fitted by qualified technicians to maintain warranty status. Using unqualified technicians will void the warranty of the unit and the parts provided.  
What can I use to clean the unit?
All senor units can be cleaned with a soft damp cloth and glass cleaners.  
I’ve lost a cable for my unit, can I fit a new one?
Most cables in Senor units are specific cables that have been rigorously tested and conform to the highest standards. Before replacing any cable relating to your unit please call Senor to check the cable is suitable.  
POS Troubleshooting
Where are the tilt motor controls located?
On the left hand side of the unit, under the plastic dust cover.  
How can I get drivers for my system?
You can find all of our drivers located here.  
I need help with installing drivers onto my system, who do I contact?
At Senor Tech we have a dedicated support team who are ready to answer any questions you might have. Please email support@senortech.com.au.  
POS Peripherals
How do I install my TP-100 printer?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-100 - Operating System
  3. Download the driver to a location you can find later
  4. Go to Start - Device Manger - Devices and Printers - Add Printer - Local Printer
  5. Installation will begin
 
How do I find my TP-100 Printers IP address?
  1. Make sure the Printer power switch is 'OFF'
  2. Push 'Paper Feed' button located on top of the printer
  3. While Holding 'Paper Feed' power 'ON' the printer
  4. Self test will now print please take note of the printers IP Address
How do I configure my TP-100 IP Address?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-100 - Operating System
  3. Download the TP-100 Config Tool
  4. Run the Config Tool
  5. Select Port / Driver
  6. Select Ethernet Tab & config Network Settings
TP-100 NV Logo Tool Explained?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-100 - Operating System
  3. Download the NV Logo Tool and save it to a location you can find later
  4. Run and install the NV Logo Tool
  5. Installation will begin
TP-100 Virtual COM Installation Explained.
  1. Go to Senor Driver Support
  2. Select POS printer - TP-100 - Operating System
  3. Download the Virtual COM Driver pack and save it to a location you can find later
  4. Run the TP-100 Config Tool
  5. Select Port Driver
  6. Select Download Tab
  7. Browse to FW location
  8. Click Update
  9. Install Prolific Driver
How do I change my TP-100 Language Code Page?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-100 - Operating System
  3. Download the TP-100 Config Tool
How do I install my DP-220 printer?
  1. Go to Senor Driver Support
  2. Select POS printer - DP-220 - Operating System
  3. Download the driver to a location you can find later
  4. Run the DP-220 Driver installation file
  5. Installation will begin
  6. Follow the onscreen prompts
  7. Select Port (USB, Serial or LPT)
  8. Complete Installation
How do I configure my DP-220 IP Address?
  1. Go to Senor Driver Support
  2. Select POS printer - DP-220 - Operating System
  3. Download the Network Utility Tool
  4. Run the Network Utility Tool
  5. Click 'Search' to find DP-220
  6. Configure Network Settings
DP-220 NV Logo Tool Explained?
  1. Go to Senor Driver Support
  2. Select POS printer - DP-220 - Operating System
  3. Download the NV Logo Tool and save it to a location you can find later
  4. Run and install the NV Logo Tool
  5. Installation will begin
How do I install my TP-250 printer?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-250II - Operating System
  3. Download the driver to a location you can find later
  4. Run TP-250II Installer
  5. Installation will begin follow the on screen prompts
How do I find and configure my TP-250III IP Address?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-250II - Operating System
  3. Download the driver to a location you can find later
  4. Download the TP-250II Net Configuration Tool to a location you can find later
TP-250III NV Image Tool Explained?
  1. Go to Control Panel
  2. Devices and Printers
  3. Right Click TP-250II go to Properties
  4. Click the NV Image Tab / NV Image Tool
How do I configure my TP-250III Virtual COM?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-250II - Operating System
  3. Download and Install the USB Virtual COM
  4. Go to Start and type VCOM4USB
  5. Right Click and Run as 'Admin'
  6. Highlight pirnter and assign COM Port
How do I install and configure TP-250 III OPOS drivers?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-250II - Operating System
  3. Download the TP-250II OPOS Drivers
How do I install my TP-290 printer?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-290 - Operating System
  3. Download the driver to a location you can find later
  4. Go to Start - Device Manger - Devices and Printers - Add Printer - Local Printer
  5. COM PORT (USB to Serial COM#)
  6. Have Disk - Browse to driver location - Click System Information file - Select COM#
  7. Installation will begin
What COM port is my USB TP-290 using?
  1. Note: When connected to Windows POS System via USB, the TP-290 will install/allocate a COM port for the printer. To find this COM port follow these steps
  2. Go to Start - Right Click Computer - Manage - Device Manger
  3. Ports - Please take note of USB to SERIAL (COMX)
  4. If VCOM install fails please download here
How do I find my TP-290 Printers IP address?
  1. Make sure the Printer power switch is "OFF"
  2. Push "Paper Feed" button located on top of the printer
  3. While Holding "Paper Feed" power "ON" the printer
  4. Self test will now print please take note of the printers IP Address
How do I configure my TP-290 IP Address?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-290 - Operating System
  3. Download the Network Utility Tool
  4. Run the Network Utility Tool
  5. Click 'Search' to find TP-290
  6. Configure Network Settings
The Network Utility Tool does not find my TP-290 Printer?
  1. Your TP-290 and POS System are on different Subnets or IP Ranges.
Is my TP-290 compatible with Windows 8?
No. TP-290 driver development ended prior to Windows 8 release. You may however be able to make use of the inbuilt Windows generic printer driver. Please test to see if this is a suitable solution for you.
TP-290 NV Logo Tool Explained?
  1. Go to Senor Driver Support
  2. Select POS printer - TP-290 - Operating System
  3. Download the NV Logo Tool and save it to a location you can find later
  4. Run and install the NV Logo Tool
  5. Installation will begin
How do I change the language settings on the TP-290? (Supports USB & Serial only)
You may change your TP-290 default language using the Language Utility Tool
My Scanner will not scan?
  1. Go to Start - Right Click Computer - Manage - Device Manager - USB
  2. Make Sure there are no exclamation marks
  3. Go to Start - All Programms - Accessories - Notepad
  4. Ensure the cursor is blinking
  5. Scan Bar-codes
  6. Bar-codes should show in notepad. Scanner is working as it should. Please contact software vendor
I have a USB Cash Drawer but my POS software requires a COM port. How do I create a COM port?
  1. Go to Senor Driver Support
  2. Select Cash Drawer - Model - Operating System
  3. Download and install USB Virtual Com port
  4. VCOM will allocate a COM number for your USB Cash Drawer
  5. Go to start - Right Click Computer - Manage - Device Manager - COM
  6. Take note of the USB VCOM number (COM4)
My Cash Drawer will not open, why?
  1. Check key position
  2. Left - Lock / Center - Closed / Right - Manual Open
My Cash Drawer is connected to my printer but will not open?
  1. Go to Start - Control Panel - Devices and Printers
  2. Find your printer in the list - Right Click - Printer Properties
  3. TP-250 I & II Cut / Cash Drawer - Begin Job - Open Cash Drawer
  4. TP-290 - Advanced - Cash Drawer - Begin Job - Open Cash Drawer

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