Our FAQs
Senor Tech works closely with technicians in many areas of Australia. Give our sales team a call to ask about our rates.
Click here to find serial number locations.
Click here to be taken to our RMA form and submit the form. Our service team will then be in contact with you with an RMA number, attach the RMA form with the RMA No onto the box, pack unit into Senor original packaging or similar box with protective packaging material. Send to Senor. Please note Senor takes no responsibility for any damage caused by improperly packaged units**.
Senor Tech requires all parts to be fitted by qualified technicians to maintain warranty status. Using unqualified technicians will void the warranty of the unit and the parts provided.
All senor units can be cleaned with a soft damp cloth and glass cleaners.
Most cables in Senor units are specific cables that have been rigorously tested and conform to the highest standards. Before replacing any cable relating to your unit please call Senor to check the cable is suitable.
On the left hand side of the unit, under the plastic dust cover.
You can find all of our drivers located here.
At senor tech we have a dedicated support team who are ready to answer any questions you might have. Please email support@senortech.com.au.
- Go to Senor Driver Downloads
- Select POS printer - TP-100 - Operating System
- Download the driver to a location you can find later
- Go to Start - Device Manger - Devices and Printers - Add Printer - Local Printer
- Installation will begin
Full TP-100 Installation Video Here
- Make sure the Printer power switch is 'OFF'
- Push 'Paper Feed' button located on top of the printer
- While Holding 'Paper Feed' power 'ON' the printer
- Self test will now print please take note of the printers IP Address
Download Self-Test Print guide here
- Go to Senor Driver Downloads
- Select POS printer - TP-100 - Operating System
- Download the TP-100 Config Tool
- Run the Config Tool
- Select Port / Driver
- Select Ethernet Tab & config Network Settings
Full TP-100 Installation Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-100 - Operating System
- Download the NV Logo Tool and save it to a location you can find later
- Run and install the NV Logo Tool
- Installation will begin
Full TP-100 Installation Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-100 - Operating System
- Download the Virtual COM Driver pack and save it to a location you can find later
- Run the TP-100 Config Tool
- Select Port Driver
- Select Download Tab
- Browse to FW location
- Click Update
- Install Prolific Driver
Full TP-100 Installation Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-100 - Operating System
- Download the TP-100 Config Tool
Download TP-100 Language Code Page guide here
- Go to Senor Driver Downloads
- Select POS printer - DP-220 - Operating System
- Download the driver to a location you can find later
- Run the DP-220 Driver installation file
- Installation will begin
- Follow the onscreen prompts
- Select Port (USB, Serial or LPT)
- Complete Installation
Full DP-220 Installation Video Here
- Go to Senor Driver Downloads
- Select POS printer - DP-220 - Operating System
- Download the Network Utility Tool
- Run the Network Utility Tool
- Click 'Search' to find DP-220
- Configure Network Settings
Full Network Configuration Video Here
- Go to Senor Driver Downloads
- Select POS printer - DP-220 - Operating System
- Download the NV Logo Tool and save it to a location you can find later
- Run and install the NV Logo Tool
- Installation will begin
Full DP-220 NV Image Tool Explained Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-250II - Operating System
- Download the driver to a location you can find later
- Run TP-250II Installer
- Installation will begin follow the on screen prompts
Full TP-250 II Driver Installation Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-250II - Operating System
- Download the driver to a location you can find later
- Download the TP-250II Net Configuration Tool to a location you can find later
Full TP-250II Network Configuration Video Here
- Go to Control Panel
- Devices and Printers
- Right Click TP-250II go to Properties
- Click the NV Image Tab / NV Image Tool
Full TP-250II NV Image Tool Explained Video Here
Download NV Image Tool Explained guide here.
- Go to Senor Driver Downloads
- Select POS printer - TP-250II - Operating System
- Download and Install the USB Virtual COM
- Go to Start and type VCOM4USB
- Right Click and Run as 'Admin'
- Highlight pirnter and assign COM Port
Full Virtual COM Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-250II - Operating System
- Download the TP-250II OPOS Drivers
Full OPOS Video Here
- Go to Senor Driver Downloads
- Select POS printer - TP-290 - Operating System
- Download the driver to a location you can find later
- Go to Start - Device Manger - Devices and Printers - Add Printer - Local Printer
- COM PORT (USB to Serial COM#)
- Have Disk - Browse to driver location - Click System Information file - Select COM#
- Installation will begin
Full TP-290 Installation Video Here
- Note: When connected to Windows POS System via USB, the TP-290 will install/allocate a COM port for the printer. To find this COM port follow these steps
- Go to Start - Right Click Computer - Manage - Device Manger
- Ports - Please take note of USB to SERIAL (COMX)
- If VCOM install fails please download here
Full TP-290 VCOM Manual Installation Video Here
- Make sure the Printer power switch is "OFF"
- Push "Paper Feed" button located on top of the printer
- While Holding "Paper Feed" power "ON" the printer
- Self test will now print please take note of the printers IP Address
Download Self-Test Print guide here
- Go to Senor Driver Downloads
- Select POS printer - TP-290 - Operating System
- Download the Network Utility Tool
- Run the Network Utility Tool
- Click 'Search' to find TP-290
- Configure Network Settings
Full Network Configuration Video Here
- Your TP-290 and POS System are on different Subnets or IP Ranges.
Please download the network configuration guide here
No. TP-290 driver development ended prior to Windows 8 release.
You may however be able to make use of the inbuilt Windows generic printer driver. Please test to see if this is a suitable solution for you.
Download Generic Text installation guide here
- Go to Senor Driver Downloads
- Select POS printer - TP-290 - Operating System
- Download the NV Logo Tool and save it to a location you can find later
- Run and install the NV Logo Tool
- Installation will begin
Full TP-290 NV Image Tool Explained Video Here
You may change your TP-290 default language using the Language Utility Tool
Please download the language configuration guide here
- Go to Start - Right Click Computer - Manage - Device Manager - USB
- Make Sure there are no exclamation marks
- Go to Start - All Programms - Accessories - Notepad
- Ensure the cursor is blinking
- Scan Bar-codes
- Bar-codes should show in notepad. Scanner is working as it should. Please contact software vendor
- Go to Senor Driver Downloads
- Select Cash Drawer - Model - Operating System
- Download and install USB Virtual Com port
- VCOM will allocate a COM number for your USB Cash Drawer
- Go to start - Right Click Computer - Manage - Device Manager - COM
- Take note of the USB VCOM number (COM4)
Full USB VCOM Installation Video Here
- Check key position
- Left - Lock / Center - Closed / Right - Manual Open
- Go to Start - Control Panel - Devices and Printers
- Find your printer in the list - Right Click - Printer Properties
- TP-250 I & II Cut / Cash Drawer - Begin Job - Open Cash Drawer
- TP-290 - Advanced - Cash Drawer - Begin Job - Open Cash Drawer