RMA Request

Return Merchandise Authority (RMA) Policy

Products purchased through Senor Tech and under warranty may be returned for replacement following these steps:

1. Fill in the Return Merchandise Authority form in its entirety and submit online
2. Once an RMA Number is supplied, the Authorized item must be returned with the RMA No. clearly marked, refer to full shipping instructions at bottom of page
3. Once the RMA item is received, our Service Dept. will initiate contact
4. The Standard Quote Rejection fee for a chargeable RMA is $100ex. per POS System; $50ex per Printer, Cash Drawer or Scanner
5. The Standard No Fault Found fee is $100ex. per POS System; $50ex per Printer, Cash Drawer or Scanner
6. Senor Packaging fee may applies if improper packaging is used due to freight insurance requirements
7. Freight fee may be applicable, refer to Freight Responsibilities Table at bottom of page
8. By submiting this form you agree to the Warranty Terms & Conditions
Note: Please contact your reseller first before lodging an RMA request
*Shipments received by Senor Tech without an RMA number will be refused

Customer Information

Billing Company Name: *

Billing Company Address: *

Suburb: *

State: *

Postcode: *

Contact Name: *

Phone: *

Email: *

RMA Item Information

Model Number:

Serial Number: *
Please call or email to check warranty. Note - Incorrect SN may result in additional charges. Need to find your serial number? Please Click Here.

Fault Type: *

Sub-Fault Type: *

Additional Fault Description: *
No Fault Found fee is $100ex. per POS System; $50ex per Printer, Cash Drawer

RMA Pick Up Information *

Senor to arrange RMA Pick Up
*by ticking the box you agree to be charged for the RMA Pick Up if Freight Responsibilities apply

Customer will arrange own return

RMA Delivery Information *

Senor to arrange freight return
*by ticking the box you agree to be charged for the RMA Return if Freight Responsibilities apply

Customer will arrange own return

Same As Billing Company

Return Address

Business Name: *

Return Address: *

Suburb: *

State: *

Postcode: *

Receiver Name: *

Receiver Phone: *

Additional Comments:

By ticking this box, I agree to comply with Senor’s Return Merchandise Authority (RMA) Policy *

Shipping Instructions

1. You must use the original Senor carton and foams to package your RMA for transportation safety
2. Be sure to obtain an RMA number and clearly mark the outside of the box with this number
3. Print the Consignment Note emailed to you and label this outside of the box

Freight Responsibilities

Time Period	Senor	Client
Month 1 to Month 3	Both Ways	N/A
Month 4 to Month 12	To Client	To Senor
Month 13 onwards	N/A	Both Ways

Shipments received by Senor Tech without an RMA number will be refused